Everything customers usually ask before starting a loan enquiry — eligibility, documents, timelines and how our partner process works.
Getting Started
What is Paisa and Paisa?+
We are a loan aggregation and financial lead-generation platform. We help you explore loan options, submit one simple enquiry, and — after review — connect your requirement with suitable lending partners such as banks and NBFCs who complete the final assessment and disbursal.
Is Paisa and Paisa a lender?+
No. We are not a bank, NBFC or lender. We do not sanction or disburse loans. All approvals, rates and terms are decided solely by the respective lending partner. See our Partner Disclosure.
Does it cost anything to apply?+
Submitting an enquiry and checking indicative eligibility on our platform is completely free. Any processing fees charged later are levied transparently by the lending partner itself.
Eligibility & Documents
Am I eligible for a loan?+
Eligibility depends on income, employment type, age, credit history and existing obligations. Each loan page lists general criteria followed by most partners. Our free eligibility check gives an indicative picture in under a minute.
What documents are typically required?+
Usually identity proof (Aadhaar/PAN), address proof, income proof (salary slips / bank statements / ITRs) and photographs. Exact requirements vary by product and lender — a precise checklist is shared after enquiry review.
Does checking eligibility affect my credit score?+
No. Enquiry submission involves no hard credit pull. A formal credit assessment happens only with your explicit consent when a lending partner processes your application.
I'm self-employed. Can I apply?+
Absolutely. Business owners and self-employed professionals can apply for personal loans. Requirements typically include ITR/GST filings and bank statements instead of salary slips.
Process & Timelines
How does the partner/lender process work?+
Once you submit an enquiry, it enters our CRM. Our team reviews the profile against product criteria and routes eligible enquiries to suitable lending partners. The partner then conducts its own assessment, communicates terms directly, and andles sanction and disbursal if approved.
How long does everything take?+
The online enquiry takes under 3 minutes. Our team typically reaches out within 24 working hours. Final approval timelines depend on the product (unsecured loans are faster than secured ones), documentation readiness and the lender's internal process.
Can I track my enquiry status?+
Yes — every submission receives a reference ID (PHP-XXXXXX). Quote it on call/WhatsApp or email and we'll update you on where things stand.
Will I be contacted by multiple lenders?+
Only as needed. With your consent, we may share your enquiry with suitable partners. You can opt out of communications anytime by writing to us or using the unsubscribe option in messages.
What if my enquiry is rejected by one partner?+
Rejection by one lender doesn't close the door. Depending on the reason, we may be able to route your profile to another partner whose criteria fit better, or suggest steps to improve eligibility.
Privacy & Security
How is my data protected?+
Your information is used only to process your enquiry and is shared strictly per our privacy commitments — with your consent, for connecting with lending partners. Read the full details in our Privacy Policy.
How do I raise a complaint?+
Write to grievance@paisaandpaisa.com with your reference ID and concern. Our grievance officer acknowledges complaints within 48 hours and works toward resolution promptly.
Still have questions?
Talk to our team — we're happy to help without any sales pressure.